Richa went to the post office to send money order to her daughter. After 10 days, she came to know that the money order was not received by the daughter, so she went to the post office to enquire for the same but did not get a satisfactory response and was sent back home without any proper explanation. She went to the consumer court and filled a complaint. According to you, which of the following right gave him the power to do so?

Right to seek redressal

Right which the court of law give its citizens for seeking compensation in case he feels his rights were violated is known as "Right to seek redressal". Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage. There is a need to provide an easy and effective public system by which this can be done. The consumer can file a complaint before the appropriate consumer forum on his/her own with or without the services of lawyers. In the above question, Richa went to the court because our court of law gives its citizens the right to seek redressal.