Fastline Couriers suspected that some of its staff were stealing parcels. It installed software that recorded every action on the staff’s computers, and two thieves were caught. Later, the other staff objected that the software took away their freedom.
Which importance of controlling does the software show, and which limitation does the staff’s objection show?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Ensuring order and discipline; Resistance from employees
Option (1) Ensuring order and discipline; Costly affair — Incorrect. The first part fits. But the staff objected to the loss of their freedom, and cost was not their complaint.
Option (2) Making efficient use of resources; Resistance from employees — Incorrect. The second part fits. But the software was used to catch dishonest staff. Efficient use of resources means cutting wastage and spoilage.
Option (3) Ensuring order and discipline; Resistance from employees — Correct. A close check on the staff’s activities caught the thieves. This is ensuring order and discipline, as a close check minimises dishonest behaviour. The staff saw the watch as a restriction on their freedom, which is resistance from employees.
Option (4) Making efficient use of resources; Costly affair — Incorrect. Neither part fits. The software checked dishonesty rather than wastage, and the objection was about freedom rather than cost.
NCERT (2026-27 Edition): “(v) Ensuring order and discipline: Controlling creates an atmosphere of order and discipline in the organisation. It helps to minimise dishonest behaviour on the part of the employees by keeping a close check on their activities. …”
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