Which of the following statements about the right to seek redressal is incorrect?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Under the right to seek redressal, the redressal includes replacement of a defective product bought by a trader for resale.
Option (1) Under the right to seek redressal, a consumer can get relief against unfair trade practices or restrictive trade practices. — True. The right gives relief against unfair or restrictive trade practices and unscrupulous exploitation.
Option (2) Under the right to seek redressal, the redressal includes replacement of a defective product bought by a trader for resale. — False. A person who obtains goods for resale or a commercial purpose is not treated as a consumer. Such a trader is outside the scope of the Act, so he cannot claim redressal under it.
Option (3) Under the right to seek redressal, a consumer can get relief when a product or a service falls short of his expectations. — True. Relief is given when the product or service falls short of his expectations.
Option (4) Under the right to seek redressal, the redressal includes compensation paid for any loss or injury suffered by the consumer. — True. Redressal includes compensation for any loss or injury suffered by the consumer.
NCERT (2026-27 Edition): “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.” “Who is A Consumer? A ‘consumer’ is generally understood as a person who uses or consumes goods or avails of any service. Under the Consumer Protection Act 2019, a consumer is a person who buys any goods or avails services for a consideration, which has been paid or promised, or partly paid and partly promised, or under any scheme of deferred payment. It includes any user of such goods or beneficiary of services if such use is made with the approval of the buyer. It applies to both offline and online transactions through electronic means or by teleshopping or direct selling or multilevel marketing. However, any person who obtains goods or avails services for resale or commercial purpose is not treated as a consumer and is outside the scope of Consumer Protection Act 2019.” |