At the start of every month, the manager of a garment unit tells each tailor the output expected of him and the standards on the basis of which his work will be appraised.
Which result does a good control system bring about in such a case?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → The tailors are motivated and give better performance.
Option (1) The standards are reviewed and revised in light of changes in the environment. — Incorrect. Revising standards as things change is judging accuracy of standards. The case is about telling the tailors what is expected of them.
Option (2) Dishonest behaviour on the part of the tailors is minimised. — Incorrect. Dishonest behaviour is cut by keeping a close check on employees’ activities. The manager here is sharing standards with the tailors.
Option (3) The tailors are motivated and give better performance. — Correct. Each tailor knows in advance the output expected and the standards for appraisal. Knowing this motivates employees and helps them give better performance.
Option (4) Wastage and spoilage of cloth is reduced. — Incorrect. Less wastage comes from making efficient use of resources, by doing each activity to set norms. The case does not speak of how cloth is used.
NCERT (2026-27 Edition): “(iv) Improving employee motivation: A good control system ensures that employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised. It, thus, motivates them and helps them to give better performance.” “(v) Ensuring order and discipline: Controlling creates an atmosphere of order and discipline in the organisation. It helps to minimise dishonest behaviour on the part of the employees by keeping a close check on their activities. …” “(iii) Making efficient use of resources: By exercising control, a manager seeks to reduce wastage and spoilage of resources. Each activity is performed in accordance with predetermined standards and norms. This ensures that resources are used in the most effective and efficient manner.” |