In an insurance office, a few employees from different departments play badminton together every evening. They come to know of a new transfer policy well before the other staff of their departments.
Which of the following best explains how they came to know of the policy early?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Through the informal organisation, as it does not follow the prescribed lines of communication.
Option (1) Through the formal organisation, as communication in it takes place through the scalar chain. — Incorrect. Formal communication does go through the scalar chain. But news passed down level by level reaches a department's staff together, so it cannot explain a few hearing early.
Option (2) Through the informal organisation, as it gives its members a sense of belongingness. — Incorrect. Informal groups do give a sense of belongingness, which raises job satisfaction. But that meets social needs; it does not explain how news travels fast.
Option (3) Through the formal organisation, as it clearly specifies who has to report to whom. — Incorrect. Fixed reporting lines are a feature of formal organisation. They decide who passes news to whom, so they slow news down.
Option (4) Through the informal organisation, as it does not follow the prescribed lines of communication. — Correct. The badminton group is an informal organisation. It does not follow prescribed lines of communication, so information spreads faster and feedback is quick.
NCERT (2026-27 Edition): “Informal Organisation … Advantages: The informal organisation offers many benefits. Important among them are given below: |