Which of the following statements about the right to be heard is incorrect?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Under the right to be heard, a consumer can get compensation paid for any loss or injury suffered by him.
Option (1) Under the right to be heard, a consumer can file a complaint in case of dissatisfaction with a good or a service. — True. The right to be heard lets a consumer file a complaint and be heard when he is unhappy with a good or a service.
Option (2) Because of the right to be heard, many enlightened business firms have set up their own consumer service and grievance cells. — True. Many enlightened firms have set up grievance cells because of this right.
Option (3) Under the right to be heard, a consumer can get compensation paid for any loss or injury suffered by him. — False. Compensation for loss or injury is a relief under the right to seek redressal. The right to be heard lets the consumer put the complaint forward and be listened to.
Option (4) Many consumer organisations help consumers in the redressal of their grievances, in line with the right to be heard. — True. Many consumer organisations work in this direction and help consumers in the redressal of their grievances.
The right to be heard is about being listened to on a complaint, while the right to seek redressal is about getting relief such as replacement or compensation.
NCERT (2026-27 Edition): “4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.” “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.” |