'A consumer registered his complaint to the nodal officer of the company's grievance cell.'

Which consumer right is being exercised by the consumer?

Right to be Heard

The correct answer is Option (1) → Right to be Heard.

The consumer is indeed exercising the Right to be Heard.

This right ensures that consumers have the opportunity to voice their complaints and concerns. By registering a complaint with the nodal officer of the company's grievance cell, the consumer is exercising their right to be heard, meaning they are entitled to have their issue acknowledged and considered.

Right to be heard- The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.

OTHER OPTIONS

• Right to Safety- The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury.

• Right to be informed- The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. It is because of this reason that the legal framework in India requires the manufactures to provide such information on the package and label of the product.

• Right to be assured: The consumer has the freedom to access variety of products at competitive prices. This implies that the marketers should offer a wide variety of products in terms of quality, brand, prices, size, etc. and allow the consumer to make a choice from amongst these.