Which of the following statements about letters of enquiry and letters placing an order are correct?
(A) A letter of enquiry asks for information, such as the price of an item or the dates of a course.
(B) A letter placing an order should give the names of the items and the quantity of each.
(C) A letter of enquiry is written after the goods have been received, to report a fault in them.
(D) An order letter need not say when or how the goods should be delivered.
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (A) and (B) only
(A) A letter of enquiry asks for information, such as the price of an item or the dates of a course. — Correct.
- An enquiry letter is written to find out details before the writer decides anything.
(B) A letter placing an order should give the names of the items and the quantity of each. — Correct.
- The supplier needs the exact items and numbers to send the right goods.
(C) A letter of enquiry is written after the goods have been received, to report a fault in them. — Incorrect.
- Reporting a fault in goods is the work of a complaint letter.
- An enquiry letter only asks for information.
(D) An order letter need not say when or how the goods should be delivered. — Incorrect.
- An order letter should give the delivery terms, such as the date and the mode of delivery.
- Without them, the goods may reach late or in the wrong way.