Ritu is writing to the Executive Engineer, PWD, to complain about the broken footpath along Station Road, Rajouri Garden. Select the most suitable opening line for the body of her letter.
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → I wish to bring to your notice the poor condition of the footpath along Station Road, Rajouri Garden.
The opening line of a complaint letter tells the officer the problem straight away. “I wish to bring to your notice” is a polite, formal way to begin. It also names the problem and the place.
Why the Other Options are Incorrect?
Option 1: Hope you and your family are doing well. — Incorrect. This is a friendly opening for a letter to a relative or a friend.
Option 2: I hope you will get the footpath repaired at the earliest. — Incorrect. This line suits the end of the letter. It asks for action after the problem has been explained.
Option 4: Repair the footpath at once, or we will go to the newspapers. — Incorrect. It is a rude order with a threat. A formal letter should be polite.