Consumer organisations and NGOs perform several functions for the protection and promotion of interest of consumers. Which among the following is not a function of NGOs?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → To remove the defect in goods or deficiency in service.
Option (1) To remove the defect in goods or deficiency in service. — Not a function of NGOs (Correct). This is a relief that only a District, State or National Commission can order, after it finds the goods defective or the service deficient. An NGO has no power to order a seller to do anything.
Option (2) Carrying out comparative testing of consumer products in accredited laboratories. — A function of NGOs (Incorrect). They test competing brands and publish the results, so consumers can compare quality.
Option (3) Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative practices of sellers. — A function of NGOs (Incorrect). They build awareness and push consumers to stand up against unfair sellers.
Option (4) Providing legal assistance to consumers by way of providing aid, legal advice etc — A function of NGOs (Incorrect). They help consumers seek remedies, for example by filing complaints in the Consumer Commissions on their behalf.
NCERT (2026-27 Edition): “Role of Consumer Organisations And Ngos … (iii) Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of consumers. “Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order: (i) To remove the defect in goods or deficiency in service.” |