On the basis of the passage given below, Answer the questions.

Aditi is the manager of a growing manufacturing company called ShineTech Pvt. Ltd. The company specializes in producing eco- friendly household appliances. Over the past year, the company has faced several challenges, including delayed deliveries, inconsistent product quality, and rising costs. These issues impacted customer satisfaction and reduced profits.

To address these challenges, Aditi decided to strengthen the controlling function in the organization. She introduced a system of performance standards, clearly defined goals, and a method to regularly monitor progress. For instance, production efficiency was set at 95%, customer complaints were to be reduced by 20%, and delivery deadlines had to be met 95% of the time. She ensured that each department understood their specific standards.

Aditi also implemented a weekly review system where the team could assess their performance against the standards. Any deviations were identified, and corrective actions were taken immediately. For instance, when it was found that the quality control team was understaffed, Aditi hired additional inspectors and provided training.

Moreover, Aditi used technology to track performance in real-time. She introduced an automated system for inventory management to reduce wastage and monitor production schedules closely. This system helped ShineTech Pvt. Ltd. streamline operations and identify areas of improvement quickly.

What did Aditi first introduce to address the problems?

Performance standards and goals

The correct answer is Option (2) → Performance standards and goals

The passage clearly states that to tackle the challenges, Aditi first introduced a system of performance standards, clearly defined goals, and a method to regularly monitor progress. This was her starting point to strengthen the controlling function.