Under the importance of controlling called ‘Improving employee motivation’, what does a good control system ensure that employees know well in advance?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → The work they are expected to do and the standards on which they will be appraised
Option (1) The standards they are expected to meet and the corrective action for any shortfall — Incorrect. Corrective action is decided only after a deviation is found and its causes are analysed. It cannot be known in advance.
Option (2) The targets of their department and how these are coordinated with other departments — Incorrect. Well-coordinated targets of departments belong to facilitating coordination in action.
Option (3) The acceptable range of deviations in their work and how the causes will be analysed — Incorrect. The acceptable range of deviations and the study of their causes belong to the step analysing deviations.
Option (4) The work they are expected to do and the standards on which they will be appraised — Correct. A good control system lets employees know in advance what they are expected to do and the standards on which they will be appraised. This motivates them to perform better.
NCERT (2026-27 Edition): “(i) Accomplishing organisational goals: The controlling function measures progress towards the organisational goals and brings to light the deviations, if any, and indicates corrective action. It, thus, guides the organisation and keeps it on the right track so that organisational goals might be achieved.” “(iv) Improving employee motivation: A good control system ensures that employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised. It, thus, motivates them and helps them to give better performance.” “(vi) Facilitating coordination in action: Controlling provides direction to all activities and efforts for achieving organisational goals. Each department and employee is governed by predetermined standards which are well coordinated with one another. This ensures that overall organisational objectives are accomplished.” |