Read the case given below and attempt the following questions.
Anukriti, a III year B. Com student is very fond of home cooked food as her mother keeps experimenting with new tastes and varieties every now and then. Although the family is well off and reputed in society. Her mother feels lack of recognition and self-respect for herself. The mother daughter duo decided to go ahead with their own start up and cater to various occasions like birthday parties, office events, festivities, food for elderly and patients and so on.
They assessed the number and type of human resources required and accordingly hired the calculated man-power for help from those introduced by their domestic help and some relatives. They ensured the quality standards for hygiene in kitchen, standardized the quality of vegetables, dry fruits and other raw materials to be purchased, made sure that the orders are delivered in time.
While Anukriti's mother took care of all cooking in Kitchen, she personally observed the helpers at work. Being a commerce student, Anukriti decided to take care of finances herself. She prepared budgets in terms of quality, time, cost of material, calculated a point with no profit, no loss to ensure earning of target profits.
As per the feedback received from customers, they improvised the dishes with lesser oil, spices, sugar.
As both of them were very understanding and positive towards feedback, their business grew well. Gradually, they trained their staff in cooking, packaging, inventory management. The employees are happy and satisfied as their basic remuneration and incentives are increased.
"Assessed the number and types of human resources required". The concept identified is -
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → Workload analysis
Option (1) Workload analysis — Correct. This step finds out the number and types of people needed to do the jobs. The mother and daughter assessed the number and types of human resources required, so this is the concept.
Option (2) Workforce analysis — Incorrect. This step shows the number and types of people already available. The passage talks about the people required, not the people already there.
Option (3) Staffing — Incorrect. Staffing is the whole function of filling the posts with the right people. The line names only one part of it.
Option (4) Recruitment — Incorrect. Recruitment is the search for candidates and inviting them to apply. It starts only after the need is known.
Note: The case study is taken from the chapter ‘Controlling’, but this question is based on the chapter ‘Staffing’. However, since it is a case-study based question, all the questions on this case study are tagged to the chapter the case study is taken from. NCERT (2026-27 Edition): “Estimating the Manpower Requirements: … Operationally, understanding the manpower requirements would necessitate workload analysis on the one hand and workforce analysis on the other. Workload analysis would enable an assessment of the number and types of human resources necessary for the performance of various jobs and accomplishment of organisational objectives. Workforce analysis would reveal the number and type available. …” |