Choose the correct order of controlling process.
(A) Comparison of actual performance with standards
(B) Setting performance standards & measurement of actual performance
(C) Taking corrective action
(D) Analysing deviations
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (B), (A), (D), (C)
Step 1 — (B) Setting performance standards & measurement of actual performance. First the targets are fixed. Then the work actually done is measured. (The first two steps of the controlling process are joined in this item.)
Step 2 — (A) Comparison of actual performance with standards. The work done is compared with the targets. This shows if there is any gap (deviation).
Step 3 — (D) Analysing deviations. The manager finds out how big the gap is and why it happened.
Step 4 — (C) Taking corrective action. This is the last step. Action is taken so that the gap does not happen again.
NCERT (2026-27 Edition): “Controlling Process Controlling is a systematic process involving the following steps. |