Managers at a New York City import-export company suspected that two employees were robbing it. How was the company able to track the dishonest employees as a part of its control system?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → By computer monitoring of the employees’ work
The company tracked the two employees by computer monitoring. Software secretly logged every key stroke on the suspects’ computers and sent the report to an outside agency.
NCERT (2026-27 Edition): “(v) Ensuring order and discipline: Controlling creates an atmosphere of order and discipline in the organisation. It helps to minimise dishonest behaviour on the part of the employees by keeping a close check on their activities. The box explains how an import-export company was able to track dishonest employees by using computer monitoring as a part of their control system.”
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