Many Business Organisations have set up their own consumer services  and grievance cells so that the consumer can file a complaint in case of dissatisfaction with a good or service.

Name the consumer right on which the business organisations are focusing.

Right to be Heard

The correct answer is option 2- Right to be Heard.

The consumer right that business organizations are focusing on by setting up consumer services and grievance cells is Right to be Heard.


Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.