Read the following case study and answer the following question.

Ms. C bought an electric Iron from the market and paid money through cash to the vendor. Mr. X. But she forgets to collect the bill for the deal as a written evidence. The Iron was a ISI certified product. Once, she was using the Iron, she realised that it is not working properly. Then she immediately contacted the Vendor Mr. X and asked him to remove the defect in the product or replace it with a new one. The vendor did not listen to her and refused to accept that this product is sold by him to her. She discussed the matter with her father and he advised her to seek legal help in this case and finally she decided to file a case against the vendor in the consumer court. But while filing the case she got stuck in between due to non-availability of material evidences to produce before the court such as cash memo or bill of the transaction.

Identify the right of the consumer which must be exercised in the current situation of buying the electrical goods.

Right to Safety

The correct answer is option (3)- Right to Safety

When a consumer buys electrical goods, the most important right to exercise is the Right to Safety, because electrical items can be dangerous if they are defective or of poor quality. This right protects consumers from goods that may cause harm to life or property.

Option 1 – Right to be Informed: This right means the consumer should get correct information about price, quality, quantity, ingredients, etc. It is important, but in the case of electrical goods, the bigger concern is protection from danger or accidents, not just information.

Option 2 – Right to Choose This right allows a consumer to select from different brands or varieties without pressure. The question is not about variety or freedom of selection. It is about the nature of the product (electrical), which relates more to safety than choice.

Option 4 – Right to be Heard. This right applies after a problem occurs, when a consumer wants to complain or raise a grievance. In the given situation, the consumer is simply buying goods, not filing a complaint.