Meera wants the bank to change the address in her savings account. She writes to the Branch Manager, Navjeevan Co-operative Bank, Karol Bagh, New Delhi. She does not know the manager’s name. Choose the correct salutation for her letter:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Sir/Madam
The Branch Manager is an officer of the bank, so this is a formal letter. Meera does not know the manager’s name. She also does not know if it is a man or a woman. So the salutation (greeting) is “Sir/Madam”.
Why the Other Options are Incorrect?
Option 1: Dear Customer — Incorrect. A bank uses this greeting when it writes to its customers. Meera is the customer, so she cannot greet the manager this way.
Option 2: Hello Manager — Incorrect. “Hello” is a casual greeting. It is not used in a formal letter.
Option 3: My dear Branch Manager — Incorrect. “My dear” is a warm greeting for family and friends.