Consider the following statements about the steps in the process of organising:
(A) In identification and division of work, the work is divided into manageable activities so that duplication can be avoided.
(B) In identification and division of work, the work is divided in accordance with the skills and competencies of employees.
(C) In assignment of duties, each department, once formed, is placed under the charge of a committee.
(D) Establishing authority and reporting relationships helps to create a hierarchical structure and helps in coordination amongst departments.
(E) In departmentalisation, departments can be created using bases such as territory and products.
Which of the statements given above are correct?
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → (A), (D) and (E) only
(A) In identification and division of work, the work is divided into manageable activities so that duplication can be avoided. — Correct. The work is broken into manageable activities. This avoids duplication and shares the burden of work among employees.
(B) In identification and division of work, the work is divided in accordance with the skills and competencies of employees. — Incorrect. In this step the work is divided in accordance with previously determined plans. Skills and competencies come in later, in assignment of duties, when jobs are given to people.
(C) In assignment of duties, each department, once formed, is placed under the charge of a committee. — Incorrect. Each department is placed under the charge of an individual. Jobs are then given to its members according to their skills.
(D) Establishing authority and reporting relationships helps to create a hierarchical structure and helps in coordination amongst departments. — Correct. When each person knows whom he takes orders from and to whom he is accountable, a hierarchical structure forms. Such clear relationships also help coordination amongst departments.
(E) In departmentalisation, departments can be created using bases such as territory and products. — Correct. Departments can be formed on several bases. Territory (north, south, west) and products (appliances, clothes, cosmetics) are two of the most popular.
NCERT (2026-27 Edition): “(i) Identification and division of work: The first step in the process of organising involves identifying and dividing the work that has to be done in accordance with previously determined plans. The work is divided into manageable activities so that duplication can be avoided and the burden of work can be shared among the employees.”
“(iii) Assignment of duties: It is necessary to define the work of different job positions and accordingly allocate work to various employees. Once departments have been formed, each of them is placed under the charge of an individual. Jobs are then allocated to the members of each department in accordance to their skills and competencies. It is essential for effective performance that a proper match is made between the nature of a job and the ability of an individual. The work must be assigned to those who are best fitted to perform it well.” “(iv) Establishing authority and reporting relationships: Merely allocating work is not enough. Each individual should also know who he has to take orders from and to whom he is accountable. The establishment of such clear relationships helps to create a hierarchal structure and helps in coordination amongst various departments.” |
