Karan bought a luxury, high-end car for Rs. 1.5 Crore. It had developed some problem and since the seller did not solve the issue, Karan decided to file a complaint in the consumer court.
Identify the appropriate consumer forum where Karan can file a complaint under the Consumer Protection Act, 2019.
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → State Commission
Option (1) National Commission — Incorrect. Under the 2019 Act it hears complaints above Rs. 10 crore. A car of Rs. 1.5 crore is below this.
Option (2) Supreme Court — Incorrect. A consumer does not file the first complaint here. It hears appeals from the National Commission.
Option (3) District Commission — Incorrect. Under the 2019 Act it hears complaints up to Rs. 1 crore. Rs. 1.5 crore is more than this.
Option (4) State Commission — Correct. Under the 2019 Act the State Commission hears complaints above Rs. 1 crore and up to Rs. 10 crore. Rs. 1.5 crore lies in this range.
Note: The money limits of the three Commissions have changed over the years, so each NCERT edition gives different limits. The table below compares them.
NCERT (2026-27 Edition): “2. State Commission: … State Commission has a jurisdiction to entertain complaints where value of goods and services paid as consideration that exceeds rupees fifty lakh but does not exceed two crore. …” |