Read the following case and answer the question.

Consumer Rights and Responsibilties

Sushma sent her blanket to a laundry shop for dry cleaning. The blanket was purchased at a price of Rs. 5000. She had previously sent the blanket for dry cleaning with Sunflower Dry Cleaners and the blanket was cleaned well. However, she noticed that her blanket had white discoloration marks when she collected the blanket this time. On informing the dry cleaner, Sushma received a letter confirming that discoloration indeed appeared after the blanket was dry-cleaned. She contacted the dry cleaner multiple times and requested compensation for the discolored blanket but company denied any compensation. Upon consumer court's intervention, Sunflower Dry Cleaners agreed to compensate Rs. 3000 to Sushma for discolored the blanket.

Which of the following responsibility has been fulfilled by Sushma in the aforesaid case?

File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased and services availed

The correct answer is option 1- File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased and services availed.

File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased and services availed is the responsibility has been fulfilled by Sushma in the given case.

In the given case, Sushma noticed a defect (discoloration of the blanket after dry cleaning) and informed the service provider (Sunflower Dry Cleaners). She repeatedly contacted them for compensation and finally, approached the consumer court, which led to her receiving compensation of ₹3000.