Read the following passage and answer the questions.

Aditya set up a company 'Daneshwar Daas Ltd' to manufacture toothpastes using herbs found in his village instead of chemicals that are hazardous to health. The packaging of the product is done in very good manner and it had all details like price, quantity, ingredients, direction for use etc. It also mentions that customer care number and email id of grievance cell of the company. The toothpaste become very popular among people and company receives large orders from reputed traders. A shopkeeper in Shimla forced a customer to buy this particular toothpaste without showing other toothpaste irrespective of the willingness of customer.

It also mentions that customer care number and email id of grievance cell of the company.

Which consumer right is discussed in the above lines?

Right to be heard

The correct answer is option 3- Right to be heard.

The consumer right discussed in the above lines is Right to be Heard.

By providing the customer care number and email ID of the grievance cell, the company ensures that consumers have a platform to voice their complaints or concerns. This aligns with the Right to be Heard, which allows consumers to raise grievances and ensures that their concerns are addressed by the company.

Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.