Arjun is a production manager in a company. His subordinate Naresh tells him about a method that will reduce the cost of production. Arjun’s mind is busy with a domestic problem, so he does not take in the message, and Naresh feels disappointed.
Which measure to improve communication effectiveness should Arjun have followed?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Be a good listener
Option (1) Clarify the ideas before communication — Incorrect. This measure asks the sender to study the problem fully before passing it on. Here Arjun is the receiver.
Option (2) Be a good listener — Correct. A manager should listen patiently and attentively and show interest in what subordinates say. Arjun’s mind was busy elsewhere, so he did not take in Naresh’s idea. This is the lack of attention that good listening removes.
Option (3) Follow up communications — Incorrect. Follow up means regularly reviewing instructions given to subordinates. Arjun has given no instruction here.
Option (4) Communicate according to the needs of receiver — Incorrect. This measure asks the sender to adjust the message to the receiver’s level of education and understanding. Naresh was the sender here, and Arjun did not listen.
NCERT (2026-27 Edition): “Barriers to Communication … Psychological barriers: Emotional or psychological factors acts as barriers to communicators. For example, a worried person cannot communicate properly and an angry receiver cannot understand the real meaning of message. The state of mind of both sender and receiver of communication reflects in the effective communication. …” “(ii) Lack of attention: The pre-occupied mind of receiver and the resultant non-listening of message acts as a major psychological barrier. For instance, an employee explains about his problems to the boss who is pre-occupied with an important file before him. The boss does not grasp the message and the employee is disappointed.” “Improving Communication Effectiveness … (ix) Be a good listener: Manager should be a good listener. Patient and attentive listening solves half of the problems. Managers should also give indications of their interest in listening to their subordinates.” |