The correct answer is Option (3) → To seek redressal.
To seek redressal is the right for consumer under Consumer protection Act, 2019.
A consumer should keep in mind the following responsibilities while purchasing, using and consuming goods and services —
- Be aware about various goods and services available in the market so that an intelligent and wise choice can be made.
- Buy only standardised goods as they provide quality assurance. Thus, look for ISI mark on electrical goods, FPO mark on food products, Hallmark on jewelry, etc.
- Learn about the risks associated with products and services, follow manufacturer’s instructions and use the products safely.
- Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
- Assert yourself to ensure that you get a fair deal.
- Be honest in your dealings. Choose only from legal goods and services and discourage unscrupulous practices like black-marketing, hoarding, etc.
- Ask for a cash memo on purchase of goods or services. This would serve as a proof of the purchase made.
- File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed. Do not fail to take an action even when the amount involved is small.
- Form consumer societies which would play an active part in educating consumers and safeguarding their interests.
- Respect the environment. Avoid waste, littering and contributing to pollution.
|
