Read the following passage and answer the question.

Asha is the head of finance department in her company. She is very fond of latest gadgets. With the launch of 5 new model of i-phone, she is confused for the last 3 days which model she should buy. Due to this, she could not concentrate to the discussion in the meeting. She said to her subordinates to set their own goals and make plans accordingly. Riya is working in the company as head of production department. One day at the tea break time, Riya told Asha that due to recession many people from the company are retrenched soon. Company takes care to the needs of its employees like food, shelter, clothing etc.

Which emotional barrier is discussed in the passage?

Lack of attention

The correct answer is option 2- Lack of attention.

Lack of attention is discussed in the passage.

Lack of attention: The preoccupied mind of receiver and the resultant non-listening of message acts as a major psychological barrier. For instance, an employee explains about his problems to the boss who is pre-occupied with an important file before him. The boss does not grasp the message and the employee is disappointed.

OTHER OPTIONS

• Loss by transmission and poor retention: When communication passes through various levels, successive transmissions of the message results in loss of, or transmission of inaccurate information. This is more so in case of oral communication. Poor retention is another problem. Usually people cannot retain the information for a long time if they are inattentive or not interested.

• Distrust: Distrust between communicator and communicate acts as a barrier. If the parties do not believe each other, they can not understand each others message in its original sense.

• Premature evaluation: Some times people evaluate the meaning of message before the sender completes his message. Such premature evaluation may be due to pre-conceived notions or prejudices against the communication.