Which of the following statements about the reliefs available under the Consumer Protection Act, 2019 is incorrect?
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → A commission may order the opposite party to remove the deficiency in goods or the defect in service.
Option (1) A commission may order the opposite party to remove the deficiency in goods or the defect in service. — False. The words are swapped. The relief is to remove the defect in goods or the deficiency in service.
Option (2) A commission may order the opposite party to pay punitive damages in appropriate circumstances. — True. A commission may order the seller to pay punitive damages, an extra amount paid as a punishment, in appropriate circumstances.
Option (3) A commission may order the opposite party to refund the charges paid for a service. — True. A commission may order a refund of the price paid for a product or the charges paid for a service.
Option (4) A commission may order the opposite party to cease manufacture of hazardous goods. — True. A commission may order the seller to cease manufacture of hazardous goods and stop offering hazardous services.
A defect is a fault in goods or a product. A deficiency is a shortcoming in a service.
NCERT (2026-27 Edition): “Terms & Definitions … 6. Defect: Any fault, imperfection, shortcoming or inadequacy in quality, nature and manner of performance in relation to goods or a product. “Relief Available Where District or State or National Commission is satisfied about defect in goods, or deficiency in services on any unfair trade practice or claim for compensation under product liability, issues an order: |