“Through their efforts quality of output is maintained, wastage of materials is minimised and safety standards are maintained”. The level of management being discussed is:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Operational
Option (1) Middle — Incorrect. Middle managers are heads of departments. They turn the plans of top management into tasks for their departments. They do not stand on the shop floor watching the output.
Option (2) Top — Incorrect. Top managers look after the whole organisation: its goals, policies and survival.
Option (3) Executioner — Incorrect. This is not one of the levels of management. The three levels are top, middle and supervisory (operational).
Option (4) Operational — Correct. The supervisory or operational level is made up of foremen and supervisors. They work directly with the workers. So they are the ones who keep the quality of output up, keep the wastage of material down and see that safety rules are followed.
NCERT (2026-27 Edition): “(iii) Supervisory or Operational Management: … Supervisory management plays a very important role in the organisation since they interact with the actual work force and pass on instructions of the middle management to the workers. Through their efforts quality of output is maintained, wastage of materials is minimised and safety standards are maintained. …” |