Consider the following statements about the District Commission under…

Consider the following statements about the District Commission under the Consumer Protection Act, 2019:

(A) The District Commission entertains complaints where the value of goods or services paid as consideration does not exceed fifty lakh rupees.

(B) In case of services, the District Commission settles the dispute on the basis of a report from the Central Consumer Protection Authority.

(C) If a complaint alleges a defect in goods which cannot be determined without a test, the District Commission obtains a sample of the goods.

(D) A party not satisfied with an order of the District Commission can appeal to the State Commission within thirty days.

Which of the statements given above are correct?

Choose the correct answer from the options given below:

Answer & explanation

Correct answer: option 4

The correct answer is Option (4) → (A) and (C) only

(A) The District Commission entertains complaints where the value of goods or services paid as consideration does not exceed fifty lakh rupees. — Correct. This is its money limit.

(B) In case of services, the District Commission settles the dispute on the basis of a report from the Central Consumer Protection Authority. — Incorrect. In a services dispute, it decides on the evidence brought by the complainant, and it may ask the service provider for records. The CCPA regulates violation of consumer rights; it does not report on such cases.

(C) If a complaint alleges a defect in goods which cannot be determined without a test, the District Commission obtains a sample of the goods. — Correct. It obtains a sample, seals it and sends it to the appropriate authority for analysis.

(D) A party not satisfied with an order of the District Commission can appeal to the State Commission within thirty days. — Incorrect. The appeal to the State Commission is made within forty-five days. Thirty days is the time for appeals against State and National Commission orders.

NCERT (2026-27 Edition): “Redressal Agencies Under The Consumer Protection Act For the redressal of consumer grievances, the Consumer Protection Act 2019 provides for setting up of a three-tier enforcement machinery at the District, State, and the National levels. As per the Consumer Protection Rules 2021, the jurisdiction of District Commission, State Commission and the National Commission is as follow:
1. District Commission: District commission has a jurisdiction to entertain complaints where value of goods or services paid as consideration does not exceed fifty lakh rupees. … If the complaint alleges defect in goods which cannot be determined without proper analysis or test of goods, the commission obtains the sample of goods, seal it and refer to the appropriate authority for analysis. In case of services, the dispute is settled based on the basis of evidence brought to its notice by the complainant and can ask for any required information document or records from the service provider for settlement.
If any of the parties are not satisfied by the order of District Commission can appeal against such order to the State Commission on the grounds of facts or law within a period of forty five days from the date of order.”