Identify from the following, who Cannot file a complaint under Consumer Protection Act.
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Any person who obtains goods without consideration
Option (1) Central or State Government — Incorrect. The Central or State Government can file a complaint. It is named among the complainants.
Option (2) Any person who obtains goods without consideration — Correct. A consumer is a person who buys goods or avails services for a consideration that has been paid or promised. A person who gets goods without paying anything is not a consumer, so he cannot file a complaint.
Option (3) Legal heir of a deceased consumer — Incorrect. A legal heir or legal representative can file a complaint.
Option (4) Any consumer as per the Consumer Protection Act, 2019 — Incorrect. A consumer as defined in the Act can file a complaint.
NCERT (2026-27 Edition): “From the point of view of Business … Under the Consumer Protection Act 2019, a consumer is a person who buys any goods or avails services for a consideration, which has been paid or promised, or partly paid and partly promised, or under any scheme of deferred payment. It includes any user of such goods or beneficiary of services if such use is made with the approval of the buyer. …” “2. Complainant: means one or more consumers, or any voluntary consumer association, central or state government or the central authority or a legal heir or legal representative or a parent or legal representative in case of a minor.” |