Kavita bought a mixer that stopped working within a month. She filed a complaint with the District Commission, which heard her case and ordered the seller to replace the mixer.
Which consumer right did Kavita use (i) in filing the complaint, and (ii) in getting the replacement?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (i) Right to be heard; (ii) Right to seek redressal
Option (1) (i) Right to seek redressal; (ii) Right to be heard — Incorrect. The two rights are placed the other way round. Filing a complaint uses the right to be heard, and getting a replacement uses the right to seek redressal.
Option (2) (i) Right to be heard; (ii) Right to be heard — Incorrect. The first part fits. But a replacement is a relief, and relief comes under the right to seek redressal.
Option (3) (i) Right to be heard; (ii) Right to seek redressal — Correct. Kavita filed a complaint and her case was heard, which is the right to be heard. The order to replace the mixer gave her relief, which is the right to seek redressal.
Option (4) (i) Right to seek redressal; (ii) Right to seek redressal — Incorrect. The second part fits. But filing a complaint is the right to be heard.
NCERT (2026-27 Edition): “4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances. |