Mr. Armaan is appointed as Quality control manager in a factory. The list of steps to monitor the performance is shared with him. Mr Armaan is asked to put the following steps in correct order.

(A) Employees must be trained to meet the targets in future, so that deviations do not reoccur
(B) Comparing the criteria set with the report of personal observation
(C) Setting the criteria against which actual performance would be measured
(D) Keeping in mind the key result area, the deviations which go beyond the permissible limit is to brought to the notice
(E) Personally observe the work done by workers

Choose the correct answer from the options given below:

(C), (E), (B), (D), (A)

The correct answer is Option (3) → (C), (E), (B), (D), (A).

The correct order of steps to monitor performance in quality control should be:

(C) Setting the criteria against which actual performance would be measured: The first step is to define the criteria or standards for quality and performance.

(E) Personally observe the work done by workers: Once the criteria are set, the next step is to observe the actual performance of the workers to understand how well they are performing.

(B) Comparing the criteria set with the report of personal observation: After observing, compare the observed performance with the established criteria.

(D) Keeping in mind the key result area, the deviations which go beyond the permissible limit are to be brought to the notice: If any deviations are found beyond the permissible limits, they must be highlighted.

(A) Employees must be trained to meet the targets in future, so that deviations do not reoccur: Finally, after identifying the deviations, training the employees to correct those issues is crucial to prevent recurrence.