Match List-I (Action) with List-II (Way of consumer protection).
| List-I | List-II |
|---|---|
| (A) A chamber of commerce lays down guidelines for its member firms in dealing with customers | (I) Government |
| (B) A consumer who is well-informed about his rights and reliefs raises his voice against an unfair trade practice | (II) Consumer organisations |
| (C) A body formed by consumers forces business firms to avoid malpractices and exploitation of consumers | (III) Business associations |
| (D) The Central Consumer Protection Authority regulates false or misleading advertisements | (IV) Consumer awareness |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (A)-(III), (B)-(IV), (C)-(II), (D)-(I)
| List-I | List-II | Reason |
|---|---|---|
| (A) A chamber of commerce lays down guidelines for its member firms in dealing with customers | (III) Business associations | Associations of trade, commerce and business lay down a code of conduct that guides members in dealing with customers. |
| (B) A consumer who is well-informed about his rights and reliefs raises his voice against an unfair trade practice | (IV) Consumer awareness | A consumer who knows his rights and reliefs is in a position to raise his voice. |
| (C) A body formed by consumers forces business firms to avoid malpractices and exploitation of consumers | (II) Consumer organisations | Consumer organisations can force business firms to avoid malpractices and exploitation. |
| (D) The Central Consumer Protection Authority regulates false or misleading advertisements | (I) Government | The CCPA is a central authority set up under the Act, a measure taken by government. |
NCERT (2026-27 Edition): “2. Business Associations: The associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCI) and Confederation of Indian Industries (CII) have laid down their code of conduct which lay down for their members the guidelines in their dealings with the customers.” “3. Consumer Awareness: A consumer, who is well-informed about his rights and the reliefs available to him, would be in a position to raise his voice against any unfair trade practices or unscrupulous exploitation. …” “Consumer Organisations: Consumer organisations play an important role in educating consumers about their rights and providing protection to them. These organisations can force business firms to avoid malpractices and exploitation of consumers.” “Government: … The most important of these regulations is the Consumer Protection Act, 2019. The Act provides for a central authority to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the interests of consumers. This is known as Central Consumer Protection Authority (CCPA). …” |