Asha has recently lost her grandmother. Four people respond to her in…

The correct answer is Option (3) → Tara puts herself in Asha's place and feels the loss as Asha does - Empathy

Option (1) Ravi pities Asha over her loss but cannot feel what she feels - Empathy — Incorrect. Ravi feels pity but cannot feel what Asha feels. Compassion and pity without feeling like the other person is sympathy, so the label Empathy is wrong.

Option (2) Neha knows the facts of Asha's loss but feels neither pity nor pain - Sympathy — Incorrect. Neha knows the facts but feels neither pity nor pain. This is intellectual understanding, which is cold.

Option (3) Tara puts herself in Asha's place and feels the loss as Asha does - Empathy — Correct. Tara puts herself in Asha's place and feels the loss as Asha does. Empathy means understanding another person's plight and feeling like that person, as if standing in her shoes.

Option (4) A counsellor stays warm to Asha even when Asha is rude to her - Sympathy — Incorrect. Staying warm and not judging even when the client is rude is unconditional positive regard. Sympathy is pity for another's suffering, so this pair is wrong.

Note: Sympathy is pity without shared feeling; intellectual understanding has neither; empathy is feeling like the other person.