As the general manager of a company, Ravi maintains good interpersonal relations with his followers and also motivates them to contribute for achieving organisational goals.

Identify the concept being described in the above lines.

Leadership

The correct answer is option 3- Leadership.

The concept being described in the lines is Leadership. Ravi is maintaining good interpersonal relations and motivating followers to achieve organizational goals, which are key aspects of effective leadership.

Leadership is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organisational goals. The following are the features of leadership:

• Leadership indicates ability of an individual to influence others.
• Leadership tries to bring change in the behaviour of others.
• Leadership indicates interpersonal relations between leaders and followers.
• Leadership is exercised to achieve common goals of the organisation.
• Leadership is a continuous process.