Consider the following statements about mediation under the Consumer Protection Act, 2019:
(A) The District Commission may direct mediation when there exist elements of settlement which may be acceptable to the parties.
(B) Once the parties give written consent, the District Commission refers the matter for mediation.
(C) The District Commission directs mediation when a defect in goods cannot be determined without proper analysis or test.
(D) The provisions relating to mediation apply as soon as a complaint is filed in the District Commission.
Which of the statements given above are correct?
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (A) and (B) only
(A) The District Commission may direct mediation when there exist elements of settlement which may be acceptable to the parties. — Correct. Mediation is used when there are elements of settlement both sides may accept.
(B) Once the parties give written consent, the District Commission refers the matter for mediation. — Correct. After the parties agree and give written consent, the matter is referred for mediation.
(C) The District Commission directs mediation when a defect in goods cannot be determined without proper analysis or test. — Incorrect. In that case the commission obtains a sample, seals it and sends it for analysis to the appropriate authority. Mediation is for settling a dispute by agreement.
(D) The provisions relating to mediation apply as soon as a complaint is filed in the District Commission. — Incorrect. They apply only after written consent is given and the matter is referred. Filing a complaint alone does not bring them in.
NCERT (2026-27 Edition):
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