A restaurant owner in east Chennai has been directed to pay a fine of Rs.15,000 to a customer who was asked to shell out Rs.38 for a water bottle which had a maximum retail price (MRP) of Rs.18. The fine comes at a time when consumer courts are turning the heat on shop-owners who overcharge. In a recent landmark decision, the state consumer commission had slapped a fine of Rs.50,000 on a cineplex for similar malpractice. Mr. Mehta was awarded the compensation by east district consumer forum president and members directing Zaika Bazaar, Karkardooma Complex, to compensate Mr. Mehta for overcharging. The Forum said: “The present complaint is covered by the judgment of the state consumer commission in case of Nirulas vs Ankit Jain in which it said no trader or service provider can charge more price than an item’s MRP printed on the packed item, if delivered packed”. Ordering the restaurant owner to discontinue the malpractice, the forum said charging higher amount than MRP, if delivered in packed form, was against the law of the land. Mr. Mehta had bought a bottle of Aquafina water from the restaurant in November last year and was asked to pay Rs.38 for it, including a VAT of Rs.8, when the bottle had a MRP of Rs.18 printed on it.

The above passage denotes one of the six rights being accessed by Mr. Mehta, according to you, which of the following options depict the same?

Right to seek Redressal

The following are the 6 rights of the consumer:

• Right to Safety
• Right to be Informed
• Right to Choose
• Right to be Heard
• Right to seek Redressal
• Right to Consumer Education

The "Right to seek Redressal" is being exercised by Mr. Mehta. This right claims that the consumer has a right to get relief in case the product or service falls short of his expectations. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.