Match List-I with List-II
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List-I Consumer Rights |
List-II Statement |
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(A) Right to be informed |
(I) Manufacturing date, ingredients, price, quantity of the product etc. |
|
(B) Right to safety |
(II) Customers can raise complaints with the customer care division of the company. |
|
(C) Right to seek redressal |
(III) Warning: Use only for low current devices. |
|
(D) Right to be heard |
(IV) A consumer has a right to get relief in case the product falls short of his expectations. |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → (A)-(I), (B)-(III), (C)-(IV), (D)-(II)
(A) Right to be informed — this matches (I) Manufacturing date, ingredients, price, quantity of the product etc. The consumer has a right to complete information about the product, including its ingredients, date of manufacture, price and quantity.
(B) Right to safety — this matches (III) Warning: Use only for low current devices. A warning protects the user from harm. The right to safety protects the consumer against goods that are dangerous to life, health and property.
(C) Right to seek redressal — this matches (IV) A consumer has a right to get relief in case the product falls short of his expectations. This is nearly the wording of this right.
(D) Right to be heard — this matches (II) Customers can raise complaints with the customer care division of the company. The consumer can file a complaint and be heard, and that many firms have set up their own consumer service and grievance cells for this.
NCERT (2026-27 Edition): “Consumer Rights … 1. Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life, health and property. For example, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury. …” “2. Right to be informed: The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc. …” “4. Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. …” “5. Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. …” |