The IRCTC e-ticket booking guide shows that railway tickets can now be booked through the Internet from home or office. Which dimension of business environment has made this possible?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Technological environment
Option (1) Economic environment — Incorrect. The economic environment covers interest rates, inflation, disposable income, stock market indices and the value of the rupee. Online booking does not come from any of these.
Option (2) Legal environment — Incorrect. The legal environment covers laws, administrative orders, court judgments and decisions of commissions. No law made online booking possible.
Option (3) Technological environment — Correct. The technological environment covers scientific improvements and innovations that give new methods of operating a business. Technological advancement has made it possible to book railway tickets through the Internet from home or office.
Option (4) Social environment — Incorrect. The social environment covers traditions, values, social trends and society’s expectations from business. Online booking is a new method that came from technology.
NCERT (2026-27 Edition):
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