Read the passage and answer the question.

Manoj purchased a car from DD Motors invoiced at 10 Lacs. The company offered many attractive gifts, like free insurance for the first two years, free pick-up and drop facilities for free servicing of upto 20,000 km etc. But after a few days, he noticed that the pick-up of the car was not good and there was some problem with the engine of the car. The company serviced the car for free, but even then, Manoj was not satisfied with the performance of the car. Manoj again called the customer care services of DD Motors, but DD Motors did not give him the due response. So he filed a complaint with the District Commission after but was not satisfied with the decision. He was very disturbed and, after a month, decided to appeal against it.

Which of the following ways/means of consumer protection has been indicated in the above case?

Consumer awareness

The correct answer is option 4- Consumer awareness.

Consumer awareness is the ways/means of consumer protection that has been indicated in the given case.

In the case of Manoj vs. DD Motors, the following actions show that consumer awareness was the key means of protection Manoj understood his rights as a consumer. He identified the defect, contacted customer care, and when not satisfied, he approached the District Commission. Later, he decided to appeal, showing that he was aware of the legal mechanisms available for redressal. This clearly reflects that consumer awareness enabled him to take informed actions to protect his rights.