Read the passage given below and answer the question.
Saksham, a newly appointed servicemen at M/s. Ghaziabad Petrol Station, G.T. Road, usually encounters problems while performing his job, like swiping the card when customers pay; generally forgetting to bring down the meter to zero before filling the petrol tanks of various vehicles; considerable amount of petrol spills while filling the petrol tank and so on. Overall, he doesn't respond in the manner as expected. Hence, customers get irritated and often complain about him. Saksham feels sad that despite his best efforts, he is not being able to perform his job properly. Saksham was appointed on the request of one of the close relatives of Petrol Pump Manager. Hence, the Petrol Pump Manager tries to improve Saksham's performance through maintaining good personal relations with him and thus to achieve goals of the organisation. Otherwise Petrol Pump Manager likes to give orders and expects his subordinates to obey them without any contradiction. He believes reward and punishment both can be given depending upon the result.
Identify the source of recruitment through which Saksham was appointed.
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Recommendation of Employee
Option (1) Direct Recruitment — Incorrect. In direct recruitment, a notice is put on the notice-board and job-seekers come on the given date. Saksham did not come this way.
Option (2) Casual Caller — Incorrect. Casual callers are job-seekers who keep their applications with the organisation without being asked. Saksham was not one of them.
Option (3) Recommendation of Employee — Correct. Saksham was appointed on the request of one of the close relatives of the Petrol Pump Manager. Applicants introduced by present employees, or their friends and relatives, are a source of recruitment.
Option (4) Management Consultants — Incorrect. Management consultants are outside firms that help to recruit technical, professional and managerial people. No such firm was used here.
NCERT (2026-27 Edition): “(vii) Recommendations of Employees: Applicants introduced by present employees, or their friends and relatives may prove to be a good source of recruitment. Such applicants are likely to be good employees because their background is sufficiently known. A type of preliminary screening takes place because the present employees know both the company and the candidates and they would try to satisfy both.” “(i) Direct Recruitment: Under the direct recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Job-seekers assemble outside the premises of the organisation on the specified date and selection is done on the spot. …” “(ii) Casual Callers: Many reputed business organisations keep a database of unsolicited applicants in their offices. Such job-seekers can be a valuable source of manpower. …” |