Who can file a complaint?
A. Any Consumer
B. Any Shopkeeper
C. Any registered consumer association
D. Any non-registered NGO
E. A legal heir of a deceased consumer
Choose the correct answer from the options given below.
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → A, C and E only
A. Any Consumer — Correct. A consumer who has a complaint can file it.
B. Any Shopkeeper — Incorrect. A shopkeeper who buys goods for resale is not a consumer, so he is not in the list of complainants.
C. Any registered consumer association — Correct. A voluntary consumer association is in the list of complainants.
D. Any non-registered NGO — Incorrect. Only a voluntary consumer association is named. A non-registered NGO is not in the list.
E. A legal heir of a deceased consumer — Correct. A legal heir or legal representative is in the list of complainants.
NCERT (2026-27 Edition): “2. Complainant: means one or more consumers, or any voluntary consumer association, central or state government or the central authority or a legal heir or legal representative or a parent or legal representative in case of a minor.” “Who is A Consumer? … Under the Consumer Protection Act 2019, a consumer is a person who buys any goods or avails services for a consideration, which has been paid or promised, or partly paid and partly promised, or under any scheme of deferred payment. …” |