In an insurance office, the roles of all employees are stated explici…

In an insurance office, the roles of all employees are stated explicitly and a set of norms guides their work. What does this set of norms lead to in the office?

Answer & explanation

Correct answer: option 1

The correct answer is Option (1) → It helps in establishing order.

Option (1) It helps in establishing order. — Correct. The office is a formal group. In a formal group, a set of norms helps in establishing order.

Option (2) It creates close relationship among members. — Incorrect. Close relationship among members marks an informal group, which is not based on rules or laws.

Option (3) It leads to groupthink among members. — Incorrect. Groupthink is a result of extreme cohesiveness. It makes members avoid dissent to keep unanimity.

Option (4) It makes the group's boundaries less permeable. — Incorrect. Less permeable boundaries mark a primary group, such as the family. Employees can leave an office and join another.

NCERT (2026-27): “Formal and Informal Groups
These groups differ in the degree to which the functions of the group are stated explicitly and formally. The functions of a formal group are explicitly stated as in the case of an office organisation. The roles to be performed by group members are stated in an explicit manner. The formal and informal groups differ on the basis of structure. The formation of formal groups is based on some specific rules or laws and members have definite roles. There are a set of norms which help in establishing order. A university is an example of a formal group. …”