Match List-I with List-II:
| List-I (Importance of controlling) | List-II (Situation) | ||
|---|---|---|---|
| (A) | Judging accuracy of standards | (I) | A shop keeps a close check on its cash counters, and cases of cash going missing come down. |
| (B) | Improving employee motivation | (II) | The purchase, production and sales departments of a firm each work to standards that fit well with one another. |
| (C) | Ensuring order and discipline | (III) | A software firm reviews its delivery-time standard after a change in technology makes the old one unrealistic. |
| (D) | Facilitating coordination in action | (IV) | Sales staff are told at the start of the year the standards on which their work will be appraised, and they perform better. |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → (A)-(III), (B)-(IV), (C)-(I), (D)-(II)
| List-I | List-II | Reason |
|---|---|---|
| (A) Judging accuracy of standards | (III) A software firm reviews its delivery-time standard after a change in technology makes the old one unrealistic. | The firm checks whether its standard is still accurate and revises it after a change. |
| (B) Improving employee motivation | (IV) Sales staff are told at the start of the year the standards on which their work will be appraised, and they perform better. | Knowing the appraisal standards in advance motivates staff to perform better. |
| (C) Ensuring order and discipline | (I) A shop keeps a close check on its cash counters, and cases of cash going missing come down. | A close check on activities cuts dishonest behaviour. |
| (D) Facilitating coordination in action | (II) The purchase, production and sales departments of a firm each work to standards that fit well with one another. | Standards that fit with one another make the departments work together. |
NCERT (2026-27 Edition): “(ii) Judging accuracy of standards: A good control system enables management to verify whether the standards set are accurate and objective. An efficient control system keeps a careful check on the changes taking place in the organisation and in the environment and helps to review and revise the standards in light of such changes.” “(iv) Improving employee motivation: A good control system ensures that employees know well in advance what they are expected to do and what are the standards of performance on the basis of which they will be appraised. It, thus, motivates them and helps them to give better performance.” “(v) Ensuring order and discipline: Controlling creates an atmosphere of order and discipline in the organisation. It helps to minimise dishonest behaviour on the part of the employees by keeping a close check on their activities. …” “(vi) Facilitating coordination in action: Controlling provides direction to all activities and efforts for achieving organisational goals. Each department and employee is governed by predetermined standards which are well coordinated with one another. This ensures that overall organisational objectives are accomplished.” |