In a factory, supervisor follows the technique of sample checking of the units produced. Which step in the process of controlling is being performed by him?
Answer & explanation
Correct answer: option 4
The correct answer is Option (4) → Measurement of actual performance
Option (1) Setting performance standard — Incorrect. This is the first step. Standards are the yardstick against which work is measured. Sample checking does not set them.
Option (2) Taking corrective action — Incorrect. This is the last step, taken after deviations are found. Checking a sample of units is not a correction.
Option (3) Analysing deviations — Incorrect. This step finds the causes of the gap between actual and standard work. Sample checking only measures the work.
Option (4) Measurement of actual performance — Correct. Checking a sample of the units produced is one of the techniques used to measure actual performance, along with personal observation and performance reports.
NCERT (2026-27 Edition): “Step 2: Measurement of Actual Performance: … Once performance standards are set, the next step is measurement of actual performance. Performance should be measured in an objective and reliable manner. There are several techniques for measurement of performance. These include personal observation, sample checking, performance reports, etc. …” |