Read the following passage and answer the following questions.
‘Mitabhi Colours’ is a profitable company that makes different types of paint colours. Mitabhi Colours works by grouping similar and related jobs under different departments. The company is well-run, and this has led to a steady increase in revenue. Workers have clear job roles, which helps them gain experience and boost productivity. Each worker knows who he has to take orders from and to whom he is accountable. The company recognises the need to connect with employees and values them as its most important asset. Delegating tasks to employees not only frees managers from routine work but also gives the employees useful learning opportunities in real situations. Some workers also meet regularly beyond their official roles. These meetings are held according to the mood of the members and have no set pattern of behaviour.
Which line of the passage shows the last of the four steps in the process of organising?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Each worker knows who he has to take orders from and to whom he is accountable
Option (1) Mitabhi Colours works by grouping similar and related jobs under different departments — Incorrect. This line shows departmentalisation, the second step. Similar activities are grouped into departments, which helps specialisation.
Option (2) Workers have clear job roles, which helps them gain experience and boost productivity — Incorrect. This line shows an importance of organising, the benefits of specialisation. Clear, repeated jobs build experience and productivity, but this is a result, not a step of the process.
Option (3) Each worker knows who he has to take orders from and to whom he is accountable — Correct. The four steps are identification and division of work, departmentalisation, assignment of duties and establishing authority and reporting relationships. In the last step each person learns whom to take orders from and to whom he is accountable. This line of the passage says the same.
Option (4) Some workers also meet regularly beyond their official roles — Incorrect. Workers meeting outside their official roles form an informal organisation. It grows out of personal contact and is not a step in the process of organising.
NCERT (2026-27 Edition): “Steps in the Process of Organising … (iii) Assignment of duties: It is necessary to define the work of different job positions and accordingly allocate work to various employees. Once departments have been formed, each of them is placed under the charge of an individual. Jobs are then allocated to the members of each department in accordance to their skills and competencies. It is essential for effective performance that a proper match is made between the nature of a job and the ability of an individual. The work must be assigned to those who are best fitted to perform it well. |