Match List-I with List-II
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List-I |
List-II |
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(A) Right to be heard |
(I) To be protected against hazardous goods |
|
(B) Right to Consumer Education |
(II) Setting up a consumer grievance cell for the redressal of consumer complaints. |
|
(C) Right to seek redressal |
(III) Being aware about the rights and reliefs available in case of problems with a product or service |
|
(D) Right to Safety |
(IV) Providing relief to consumers in the form of replacement of a product or in the form of compensation. |
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → (A)-(II), (B)-(III), (C)-(IV), (D)-(I)
(A) Right to be heard — this matches (II) Setting up a consumer grievance cell for the redressal of consumer complaints. The consumer can file a complaint and be heard. That is why many firms have set up their own consumer service and grievance cells.
(B) Right to Consumer Education — this matches (III) Being aware about the rights and reliefs available in case of problems with a product or service. The consumer has a right to gain knowledge. He should know his rights and the reliefs open to him.
(C) Right to seek redressal — this matches (IV) Providing relief to consumers in the form of replacement of a product or in the form of compensation. The Consumer Protection Act, 2019 gives relief such as replacement of the product, removal of the defect or compensation for loss.
(D) Right to Safety — this matches (I) To be protected against hazardous goods. The consumer has a right to be protected against goods and services that are dangerous to life, health and property.
NCERT (2026-27 Edition): “Right to be heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service. It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells. …” “Right to seek redressal: The consumer has a right to get relief against unfair trade practice of restrictive trade practices or unscrupulous exploitation in case the product or a service falls short of his expectations. The Consumer Protection Act 2019 provides for redressal to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.” “Right to Consumer Education: The consumer has a right to acquire knowledge and to be a well informed consumer throughout life. He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. …” |