Read the following case study and answer the question.
Mr. Anil is working in an MNC as a production manager. Mr. Rajat is working under him who is responsible for ordering raw material for the firm. Mr. Anil always take care of his subordinates, but gives priority to organisational objectives. All the subordinates obey the orders of Mr. Anil. They are self-motivated to take steps.
At which level of management Mr. Anil is working?
Answer & explanation
Correct answer: option 2
The correct answer is Option (2) → Middle level
Option (1) Top level — Incorrect. Top management means the chairman, chief executive officer, president and vice-president. A production manager is not one of them.
Option (2) Middle level — Correct. Middle management is usually known as division heads, for example the production manager. Mr. Anil is a production manager. He has Mr. Rajat as his subordinate and, at the same time, he is a subordinate of the top managers. So he works at the middle level.
Option (3) Lower level — Incorrect. The lower level means foremen and supervisors who directly oversee the workers. Mr. Anil is above this level.
Option (4) Operational level — Incorrect. This is another name for the lower level (supervisory or operational management). Mr. Anil is not at this level.
Note: The case study is taken from the chapter ‘Principles of Management’, but this question is based on the chapter ‘Nature and Significance of Management’. However, since it is a case-study based question, all the questions on this case study are tagged to the chapter the case study is taken from. NCERT (2026-27 Edition): “(i) Top Management: They consist of the senior-most executives of the organisation by whatever name they are called. They are usually referred to as the chairman, the chief executive officer, chief operating officer, president and vice-president. …” “(ii) Middle Management: is the link between top and lower level managers. They are subordinate to top managers and superior to the first line managers. They are usually known as division heads, for example production manager. …” “(iii) Supervisory or Operational Management: Foremen and supervisors comprise the lower level in the hierarchy of the organisation. Supervisors directly oversee the efforts of the workforce. …” |