Which of the following statements about a ‘complaint’ under the Consumer Protection Act, 2019 is incorrect?
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → A complaint can be made for obtaining relief with respect to the offer of goods or service injurious to the environment.
Option (1) A complaint is an allegation in writing made for obtaining relief. — True. A complaint is any allegation in writing made by the complainant for obtaining relief.
Option (2) A complaint can be made for obtaining relief with respect to overcharging of price. — True. Overcharging of price, such as charging above the MRP, is a ground of complaint.
Option (3) A complaint can be made for obtaining relief with respect to the offer of goods or service injurious to the environment. — False. The ground is the offer of goods or a service injurious to life and safety, that is, harmful to a person’s life and safety. Harm to the environment is not a ground of complaint under the definition.
Option (4) A complaint can be made for obtaining relief with respect to deficiency in services provided. — True. Deficiency in services provided is a ground of complaint.
NCERT (2026-27 Edition): “Importance of Consumer Protection … 7. Overcharging a product, i.e., charging a product above its Maximum Retail Price.” “Terms & Definitions |