Gaurav bought a washing machine from Sparkle Appliances Ltd, Ludhiana. It is still under warranty for eight more months, but it has stopped draining water. He writes to the Customer Care Manager of the company. Choose the most appropriate subject line for his letter:
Answer & explanation
Correct answer: option 3
The correct answer is Option (3) → Complaint about a defective washing machine under warranty
A subject line names the exact purpose of a letter in a few words. Gaurav is complaining about a machine that does not work. He also points out that it is under warranty, so the company must set it right.
Why the Other Options are Incorrect?
Option 1: Enquiry about the warranty period of a washing machine — Incorrect. It is the subject of an enquiry letter. Gaurav already knows the warranty period and wants the faulty machine set right.
Option 2: Washing machine — Incorrect. It is too vague. It does not say what the problem is or what Gaurav wants.
Option 4: Complaint about the late delivery of a washing machine — Incorrect. The machine has already been delivered and used. The problem is a fault in it.