Consider the following statements about how the District Commission deals with a complaint:
(A) If the parties may accept a settlement, the District Commission may direct them to give their consent for mediation.
(B) If mediation fails, the District Commission refers the complaint to the State Commission.
(C) If a defect in goods needs a test, the District Commission refers a sealed sample to the appropriate authority.
(D) In a services dispute, the District Commission decides on the evidence brought by the service provider.
Choose the correct answer from the options given below:
Answer & explanation
Correct answer: option 1
The correct answer is Option (1) → (A) and (C) only
(A) If the parties may accept a settlement, the District Commission may direct them to give their consent for mediation. — Correct. If there are elements of a settlement, it may ask the parties to consent to mediation within five days.
(B) If mediation fails, the District Commission refers the complaint to the State Commission. — Incorrect. If mediation fails, the District Commission itself proceeds with the complaint. The State Commission comes in only on appeal.
(C) If a defect in goods needs a test, the District Commission refers a sealed sample to the appropriate authority. — Correct. It obtains a sample, seals it and refers it to the appropriate authority for analysis.
(D) In a services dispute, the District Commission decides on the evidence brought by the service provider. — Incorrect. The evidence is brought by the complainant. The commission may ask the service provider only for information, documents or records.
NCERT (2026-27 Edition):
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